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Frequently Asked Questions
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Frequently Asked Questions
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I never received the signup email when I entered my email address for a My.HomeworkNOW account.
Please verify the following:The email is not in your Spam or Junk Mail folder in your email program/serviceThat your email provider has not blocked mail from HomeworkNOW.comThat you entered your email correctly in the form.It may take up to one hour to receive the signup email depending on the time of the day you submit the signup inquiry form.If above has been verified and the email has still not arrived, open a new support ticket to request information on how to signup.
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When teachers try to respond to a parent email through HomeworkNow, they don't go through.
The emails sent to teachers contain whatever email address the parent fills out on the Contact Teacher form. If they fill out their email address wrong, then when the teacher replies, it will bounce back. Also, HomeworkNOW does not do any processing of the replies - since all we do is generate the email to teachers, all reply processing is done locally on the teachers system or webmail - as is the case when they receive any other mail.
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What forms of payment do you accept?
HomeworkNOW accepts various forms of payment, including all
major Credit Cards, On-Line Checks, Mailed Checks, Money Orders, and Official
School Purchase Orders (Purchase orders only accepted for school wide accounts
only.)
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Are there restrictions on paying a school wide account by PO?
Yes. Here are our PO Guidelines:(1) Yes, we accept school purchase orders.(2) We accept POs (purchase orders) from accredited schools in the US only.
(3) Please mail your school PO to the address listed below. For faster account
activation, you may fax your PO to 888.397.6297. (4) We only accept purchase orders on official school formats that use
assigned purchase order numbers. No letterhead or blank head POs please. (5) The purchase order must have a authorized signature of a school official.(6) We reserve the right to refuse any order.(7) Please include a phone number for the school's purchasing department.(8) Purchase Order Terms are Net 30.(9) You/your school will be invoiced by US mail.
Please remit PO's in the amount quoted to you while placing your order
to: Yes Interactive (HomeworkNOW) 6 Elton AveStratham, NH 03885
Again, for faster service, we recommend that PO's be faxed to
us at 888.397.6297.* * * Please be sure to write your school's new HomeworkNOW ID number on your
PO and make checks payable to YES INTERACTIVE. * * *
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